Shipping & Returns
Shipping Policy
This Shipping Policy applies to orders placed on our website, www.zennowaresshop.com, and is applicable to all orders. This policy is designed to ensure that you are fully aware of our shipping terms and procedures. By placing an order with us, you agree to the guidelines outlined here.
How much does shipping cost?
Free Shipping on any order across the United States. Note: Estimated delivery times do not include handling/processing time! Delivery Time = Handling Time + Transit Time + Order Approval Time
Orders will only be shipped after payment confirmation. All products undergo a preparation process, so there will be a handling time.
FREE SHIPPING
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Shipping Time: Handling Time + Transit Time
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Handling Time: 1-2 business days (Monday to Friday)
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Transit Time: 5 – 10 business days (Monday to Friday)
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Shipping Cost: Free shipping on all orders across the United States The order cutoff time is 12:00 AM (GMT-05:00) Eastern Standard Time.
ADDRESS CHANGES
We cannot change the delivery address once the order is in transit. If you need to update your order’s delivery address, please contact us within 24 hours of placing your order at contact@zennowaresshop.com. Alternatively, you can use our Contact Us page.
Delivery
Orders are shipped via USPS or other reliable carriers in the United States.
TRACKING
Once your order is shipped, a tracking number will be sent to you via email, allowing you to track it until it is delivered to you. Track your order by clicking the Track Your Order button on our website through the Tracking Page.
Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.
Damaged Packages
If you believe your order was damaged during transit, refuse the package from the carrier if possible, and contact our customer service team. If the package was delivered in your absence, contact customer service for further steps. Visit our Refund Policy for more details.
Contact Information
Our customer service is available:
Monday to Saturday: 9:00 AM to 5:00 PM
Email: contact@zennowaresshop.com
Return & Exchange Policy
Compliance with U.
S. Standards and Consumer Protection Laws
03 de junho de 2026
Return Window
All eligible items must be returned within 30 days from the date of purchase. Returns received after this period will not be accepted unless the item is defective or damaged.
Return Conditions
To be eligible for a return, items must meet the following conditions:
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Be unused and in original condition.
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Be returned with original tags attached.
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Include proof of purchase or receipt.
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Be in the original packaging (if applicable).
Items that do not meet these conditions may be denied a refund or replacement.
Shipping Costs
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Customer Responsibility: The customer is responsible for return shipping costs in cases of buyer's remorse or change of mind.
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Store Responsibility: The store will cover return shipping costs for defective, damaged, or incorrect items.
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Defective or Damaged Items
If you receive a defective or damaged item, you are entitled to a full refund or a replacement at no extra cost, in full compliance with the Federal Trade Commission (FTC) regulations.
To initiate this process, please contact us via the official email channel.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Personalized or custom-made goods (e.g., engraved items, monogrammed products).
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Intimate or sanitary items (e.g., undergarments, swimwear, personal care products).
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Final sale items (clearly marked as such at the time of purchase).
These items cannot be returned or exchanged for hygiene, safety, or customization reasons.
Official Return and Refund Channel
CRITICAL RULE: The only official channel to initiate, process, or inquire about returns and refunds is via email at contact@zennowaresshop.com.
No other forms of communication (e.g., phone calls, live chat, social media, or in-person inquiries) will be accepted for this purpose. All return requests must be submitted in writing to the above email address.
Document prepared on 03 de junho de 2026. The information contained herein is the responsibility of Zenno Wares Shop.